Customer Relationship Management

Customer Relationship Management
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Croods Consolidates

Croods Consolidates is a global information technology solutions company offering progressive end-to-end software development, mobile application, enterprise portal, web application, ecommerce development, technical support, enterprise mobility, testing, data & analytic consulting solutions by combining our business domain experience.
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What is Customer Relationship Management?

Customer Relationship Management (or CRM) is a phrase that describes how your business interacts with your customers. Most people think of CRM as a system to capture information about your customers. However, that is only part of the picture. CRM is also about what you do with that information to better meet the needs of your existing customers and identify new customers, resulting in higher profits for you.

 

The CRM Building Blocks:

  • A database that collects information about your customers.
  • A way to analyze the information in the database.
  • A strategy for applying the analysis to better meet your clients’ needs and identify potential customers.
  • Collecting data to ensure your strategy is effective.

 

Online customers have a special set of expectations that set them apart from traditional customers. In particular, they expect lots of information about your company and your products to be available online with minimal searching, close to immediate service, opportunities for self-service via your website, and speedy shipment

Benefits of CRM

CRM is about making each and every customer feel like they have a one-to-one relationship with you.

Effective CRM gives you the opportunity to show your customers that:

  • You know and recognize them
  • You understand them
  • You care about their needs, questions and concerns
  • You want to deliver services and products they need the most
  • You appreciate their business

 

Building Value for You: By compiling this information and analyzing it, you can then build a strategy with this information to:

  • Maximize repeat business opportunities by anticipating your existing customers’ needs;
  • Identify your best customers;
  • Identify potential customers;
  • Identify complementary products you can sell to your customers;
  • Target marketing campaigns/materials and promotions.

Building Value for the Customer: Other ideas on how you can use this information to increase your company’s perceived value to the customer include:

  • Make ordering or buying easier through pre-filled order forms and e-mail reminders;
  • Tailor the shopping experience for your customers, allow self-service, and thereby reduce customer response times;
  • Develop an e-newsletter with topics that would be of interest to your customers;
  • Offer free or discounted complementary products to your best customers;
  • Offer incentives for additional or future purchases;
  • Offer a chat room or online forum where customers can share their experiences with one another (and with you since you will also have access to their discussions).

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Our Expertise

JAVA Technologies 98%
.NET Technologies 94%
PHP and Open Source 90
SEO 98
Cloud Services 98%
DIGITAL MARKETING 98

WHAT WE OFFER

Architectural Design

Prior to actual coding, we develops an overall product architecture and identifies individual modular components as well as existing our tools and third party tools to be used. For each component, a set of interfaces is defined. This approach reduces the overall development time, minimizes the integration process, and improves the product’s testability.

Functional Features Requirements

Through systematic analysis of customer’s business needs, Kanda develops a detailed understanding of corresponding functional requirements and translates those into technically feasible functional features.

Quality Assurance

Quality assurance in-depth testing will continuously uncover functional issues and discrepancies and minimize the cost of fixing bugs.

Customer Relationship Management

Why Choose Us

  • We’re experts
  • We guarantee our work
  • Project Delivered on Time
  • We Listen your requirment
  • Our Quality